We include here the means of submitting the complaint to the Central Bank of Jordan.
Contact the Financial Consumer Protection Department at the Central Bank of Jordan at the following number: 0096264630301
Personal visit to the main Central Bank building and its two branched in Irbid & Aqaba
Email Address: firstname.lastname@example.org
Consumer Complaints Management Regulations
Your privacy is our priority
We at the Partners for Micro Credit (Vitas Jordan) always strive to protect the privacy of our customers and protect their personal information. In fact, we are committed to providing the highest levels of privacy through our commitment to privacy laws for which we manage, deal and protect your data that is collected, stored, used, shared or disclosed.
Protection of your privacy
To assist you with the personal data we hold about you, then you have the right as follows:
1. The password is the primary key to access your account and personal information, so select a complicated password that is difficult for others to guess.
2. Use letters, numbers and special characters [e.g. !, @ , # , $,? , ^ , &, * (,)] when setting your passwords.
3. For your own protection, please change your password periodically and avoid reusing old passwords
4. Not to share/disclose your login name and password with/to others.
5. Partners for Micro Credit (Vitas Jordan) will never request your password-related information to access the electronic services, whether by calling, sending an email, text message, or messages through social media for which we ask our valued customers not to disclose this information under any circumstances.
To report an electronic fraud attempt
If you receive any suspicious emails, SMS messages or calls claiming to be from Partners for Micro Credit (Vitas Jordan) asking you to disclose or update your confidential account information, let us know about the same by emailing email@example.com or calling our Customer Service Team at: 00962778455386 or 00962775708877
Information we collect
We collect and use information for business purposes to provide better services to our users and to answer your inquiries, and/or provide you with any information you request about our products and services, verify your identity, or if we have a legitimate interest in doing so, e.g. in order to manage risk, or prevent fraud and misuse of our site or services for which we collect information that your browser sends (Log Data) whenever you visit our site. In fact, we may record the IP Address, operating system and browser used by each user and may be able -based on the IP address- to determine the type of browser, the browser version, website pages visited, access time and date, browsing time and any matters related to statistical analysis.
Yet, and when you inquire or request information about a specific product or service, the Partners for Micro Credit (Vitas Jordan) may ask you for some information such as your full name, phone number, national number, residential address, details of the requested service...etc. Please note that all information provided to us via the mobile application shall be saved on our systems and protected in accordance with the terms of data protection. Hence, you allow Partners for Micro Credit (Vitas Jordan) to save and/or process your personal data.
With whom we share your information
We may share information about you in connection with your dealings with us, and to the extent permitted by relevant laws and regulations, with the following parties:
Legal basis for data processing
We will only use your data if we obtain your consent, or when we have another legal reason to use the same. In fact, the reasons for our use of your data include the following:
How long is the information kept?
Your personal data will be kept for as long as it is necessary for the purposes stated and in accordance with the regulations, laws and instructions issued for keeping records.
By reading this document, you consent to the collection and use of information in accordance with this policy