Complaints
The Borrower and / or sponsors may communicate directly with the employees of the complaints unit of the company, through the following methods:
Direct contact with the branch manager by filling in the suggestions and complaints form in the branch. (Request this form from the employee at the front desk), after filling in the form, please submit it to the branch manager and obtain a direct response from him.
For direct contact with the Customer Service Unit in the Public Administration, please use one of the following methods:
Calling From any landline phone to the free number: (080022155).
Or call one of the following numbers:
065831188
0777666413
0778448909
0778455386
0775400681
Email Address: Compliants@vitasjordan.com
Website: www.vitasjordan.com
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- Fill out the form next to the complaints box and put it inside the box.
- A specialized team will study the case and respond to it within a maximum of 10 working days.
- Also, in case of complaint, we will work to address it and respond to you within a maximum of 10 working days from the date it was submitted and fulfill all the documents related to it.
- Also, if you are not satisfied with the response provided to your complaint, you can refer the complaint to judiciary and / or to the Central Bank of Jordan.
We include here the means of submitting the complaint to the Central Bank of Jordan.
Contact the Financial Consumer Protection Department at the Central Bank of Jordan at the following number: 0096264630301
Personal visit to the main Central Bank building and its two branched in Irbid & Aqaba
Website: www.cbj.gov.jo
Email Address: fcp@cbj.gov.jo
