Privacy Policy
Partners for Microfinance Company – Vitas Jordan
Partners for Microfinance Company – Vitas Jordan is committed to protecting the privacy and personal data of its customers and website users and ensuring that personal data is processed in a lawful, fair, and transparent manner.
This Privacy Policy has been prepared to explain how personal data is collected, used, shared, and protected when using the website or the services provided by the Company.
Personal data is processed in accordance with the provisions of the Jordanian Personal Data Protection Law No. (24) of 2023 and any related regulatory or legal requirements.
1. Data We Collect
The Company may collect the following data when using the website or applying for services:
- Identification data (name, national number, or ID number where required).
- Contact information (phone number, email address, address).
- Financial data or information related to financing requests.
- Technical website usage data (IP address, browser type, device information).
- Any other information directly provided by the user.
2. How We Collect Data
Data may be collected through:
- Online forms through the website.
- Financing and service applications.
- Direct communication with the Company.
- Cookies.
- Service providers or entities authorized by law.
3. Purposes of Data Processing
The Company uses personal data for the following purposes:
- Reviewing and processing service or financing applications.
- Identity verification and compliance with legal and regulatory requirements.
- Communicating with customers and providing support.
- Improving services and user experience.
- Managing risks and preventing fraud.
- Preparing reports and operational analytics.
- Fulfilling contractual and legal obligations.
4. Legal Basis for Processing Personal Data
Personal data is processed based on one or more of the following legal grounds, depending on the case:
- Performance of a contract or pre-contractual measures.
- Compliance with legal and regulatory obligations.
- The legitimate interests of the Company within legal limits.
- Consent of the data subject where consent is required.
5. Data Sharing and Disclosure
The Company may share personal data when necessary with:
- Regulatory or governmental authorities.
- Service providers and operational partners.
- Entities supporting systems and technical services.
- Parties involved in delivering the provided services.
This is done within legal limits and with appropriate safeguards.
6. Transfer of Data Outside Jordan
In some cases, personal data may be transferred, stored, or accessed outside the Hashemite Kingdom of Jordan to support system operations or service delivery.
In all cases, the Company commits to applying appropriate technical, organizational, and contractual safeguards to protect personal data and ensure an adequate level of protection.
7. Data Retention Period
The Company retains personal data for the period necessary to fulfill processing purposes or as required by legal, regulatory, or contractual obligations.
Once retention is no longer necessary, data will be securely disposed of or destroyed in accordance with approved procedures.
8. Protection of Personal Data
The Company applies appropriate security, administrative, and technical controls and measures to protect personal data against unauthorized access, use, disclosure, modification, or loss.
9. Rights of Data Subjects
In accordance with applicable laws, data subjects may have the following rights:
- The right to know what personal data is being processed.
- The right to access personal data.
- The right to request correction or updating of data.
- The right to withdraw consent where processing is based on consent.
- The right to object to processing in accordance with the law.
- The right to request restriction of processing.
- The right to request deletion of personal data subject to legal requirements.
Some requests may require identity verification.
10. Cookies
The website uses cookies and similar technologies to improve performance, enhance user experience, and analyze website usage.
Users may manage cookie settings through their browser; however, disabling certain functions may affect website performance.
11. Privacy Contact
For inquiries, requests related to privacy, exercising data subject rights, or submitting complaints, please contact:
Email: DPO@vitasjordan.com
Partners for Microfinance Company – Vitas Jordan
12. Changes to the Privacy Policy
The Company may update this Privacy Policy from time to time in accordance with legal and regulatory requirements or operational developments.
The updated version will be published on the website along with the update date.
13. Cybersecurity and Awareness
For the purpose of raising user awareness of security practices, the Company may publish security guidelines or instructions.
These guidelines do not form part of this Privacy Policy.
