Complaints

Vitas Jordan Company is committed to maintaining continuous communication with customers to address their complaints and grievances. To ensure the customers' right to file a complaint, an effective system has been established and is managed by the company's dedicated Complaints Unit. Therefore, anyone wishing to submit a complaint has the right to directly contact the Complaints Unit through the following channels:

• Personal visit to the headquarters building.
• Company's social media platforms.
• Completing the form available next to the complaints box at branches and placing it inside.
• Contact the toll-free number: 080022155 or the following numbers: 0777666413 - 065831188 ext. 129.
• Fax number: 065826146.
• Mailing address: P.O. Box 142356, Amman 11844, Jordan.
• Sending an email to the Complaints Unit at: complaints@VITASJORDAN.COM.
• Using the website by filling out the adjacent form.

Please be informed that upon receiving any complaint, we will work on addressing it and making the appropriate decision within a maximum period of ten working days from the date of receipt of the complaint and all related required documents. The period may be extended if necessary, up to a maximum of 30 working days, with the complainant being informed of the details periodically

Furthermore, we emphasize that the company is committed to adhering to the instructions of the Central Bank of Jordan regarding dealing with public complaints.